Privacy Policy for Batende Safari Tours

Effective Date: 21 May 2026

Batende Safari Tours (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with the laws of the Republic of South Africa, including the Protection of Personal Information Act (POPIA).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, make bookings, contact us, or visit our website or social media platforms.

1. Information We Collect

We may collect the following types of personal information:

1.1 Personal Identification Information

  • Full name 
  • Phone number 
  • Email address 
  • Nationality 
  • Passport or ID details where required for bookings 

1.2 Booking Information

  • Tour preferences 
  • Travel dates 
  • Pickup and drop-off locations 
  • Number of travelers 

1.3 Payment Information

Payment details necessary for processing bookings and transactions. Sensitive card information is processed through secure third-party payment providers and is not stored by Batende Safari Tours unless legally required.

1.4 Technical Information

When using our website or digital services, we may collect:

  • IP address 
  • Browser type 
  • Device information 
  • Cookies and website usage data 

2. How We Use Your Information

We use personal information for the following purposes:

  • Processing bookings and reservations 
  • Communicating with clients 
  • Providing customer support 
  • Managing tours and transportation services 
  • Sending confirmations, invoices, and updates 
  • Improving our services and customer experience
  • Complying with legal and regulatory obligations 
  • Marketing and promotional communications (only where permitted) 

3. Sharing of Information

We do not sell personal information to third parties.

We may share information with:

  • Accommodation providers 
  • National parks or activity operators 
  • Payment service providers 
  • Transportation partners 
  • Government or legal authorities where required by law 

All third parties are expected to protect your information responsibly.

4. Data Security

Batende Safari Tours takes reasonable technical and organizational measures to protect personal information from:

  • Unauthorized access 
  • Loss 
  • Misuse 
  • Disclosure 
  • Alteration or destruction 

However, no electronic transmission or storage system can be guaranteed to be completely secure.

5. Retention of Information

We retain personal information only for as long as necessary to:

  • Fulfill booking and operational purposes 
  • Meet legal, accounting, or tax obligations 
  • Resolve disputes and enforce agreements 

6. Your Rights

Under applicable South African privacy laws, you may have the right to:

  • Access your personal information 
  • Request corrections or updates 
  • Request deletion of personal information where legally permitted 
  • Object to certain processing activities 
  • Withdraw consent for marketing communications 

Requests may be submitted using the contact details below.

7. Cookies and Website Usage

Our website may use cookies and analytics tools to improve functionality and user experience.

Cookies may help us:

  • Understand website traffic 
  • Remember user preferences 
  • Improve website performance 

Users may disable cookies through their browser settings.

8. Marketing Communications

We may occasionally send promotional messages or special offers. Clients may opt out of marketing communications at any time by contacting us or using unsubscribe options where available.

9. Third-Party Links

Our website or social media pages may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

10. Children’s Privacy

Our services are not directed at children under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from minors without appropriate consent.

11. Changes to This Privacy Policy

Batende Safari Tours reserves the right to update this Privacy Policy at any time. Updated versions will be posted with a revised effective date.

12. Contact Information

If you have questions about this Privacy Policy or your personal information, please contact:

Batende Safari Tours 📍 Cape Town, South Africa 📧 info@batendesafaris.com 📞 +27 79 475 9265